Legal Questions About Your Account
We collect your name, email, phone number, date of birth and identity document number for account verification. We also collect your payment method details (DANA, OVO, GoPay or QRIS account information) to process deposits and withdrawals. This information is used solely for account access, payment settlement and fraud prevention.
After account closure, we retain your data for seven years to comply with Indonesian tax and financial regulations. Your transaction history is accessible to you during this period via email request. After seven years, all personal data is permanently deleted from our systems unless local law requires longer retention.
Yes. Contact our compliance team via live chat or email and request a data export. We will provide a complete CSV file containing your account profile, transaction history, login records and payment method confirmations within 14 days. This file is sent securely to your registered email.
If your withdrawal via DANA, OVO, GoPay or QRIS fails or is declined, we investigate within 24 hours. We verify your destination wallet, confirm the amount and check for fraud flags. If verified, funds are re-sent immediately; if blocked for compliance reasons, we notify you with a detailed explanation and next steps.
We use encrypted passwords, multi-step login verification and IP tracking. Unrecognised login attempts trigger immediate alerts to your email and phone. Withdrawal requests from new devices require photo ID re-verification. Players in Jakarta and throughout Indonesia benefit from this same security protocol.
We share only essential payment data with DANA, OVO, GoPay and QRIS processors to complete deposits and withdrawals. We do not sell your personal information to marketers or data brokers. All third-party processors sign confidentiality agreements and comply with Indonesian data protection standards.
If your account is restricted or closed, we provide written notice with the specific reason. You have the right to dispute the decision and request an appeal within 14 days. During the appeal process, you can access your account to withdraw remaining funds or request a data export of your transaction history.
